Shipping Policy

Thank you for shopping with Puro Craft.

We carefully prepare every order to ensure your jewellery arrives safely and beautifully packaged.

Order Processing

Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

New Zealand Shipping

We ship throughout New Zealand using trusted courier services.

Estimated delivery time:

Standard Shipping: 1–3 business days
Rural addresses may require additional delivery time.

International Shipping

We ship to selected international destinations.

Estimated delivery times vary by destination and customs processing.

Please note:

Delivery estimates are provided as a guide only.
International customers are responsible for any customs duties, taxes or import fees charged by their local authorities.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking details (where applicable).

Please allow up to 24 hours for tracking information to become active.

Delays

While we work with reliable shipping partners, delivery delays may occasionally occur due to:

Weather conditions
Public holidays
Customs clearance
High shipping volumes
Other circumstances beyond our control

We appreciate your patience should any unexpected delays arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Puro Craft cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided at checkout.